Terms & Conditions Policy

1. Introduction

This document establishes the general terms and conditions that govern the use of this website and the purchase of products on it (hereinafter referred to as the "Conditions").
We urge you to read the Conditions, our Cookies Policy and our Privacy Policy (hereinafter, jointly, the “Data Protection Policies”) carefully before using this website. When using this website or placing an order on it, you are bound by these Conditions and our Data Protection Policies. If you don’t agree with the Conditions and with the Data Protection Policies, do not use this website.
These Conditions may be modified from time to time as set out in clause 22. Please check these terms regularly as the current Conditions in force at the time of use and/or purchase on our website shall be binding on you. Any use of the website after such Conditions have been modified shall constitute your consent to such Conditions.
If you have any query regarding the Conditions or the Data Protection Policies, you may contact us through our “Contact Us” webpage.
The Contract (as defined below) may be executed, at your choice, in any of the languages in which the Conditions are available on this website.

2. Our Details

Sale of goods through this website is carried out under the name Ajcompany enterprise, a company incorporated in Malaysia with business address at No.16A Lot 31 T2@Apas,Fase 1,Mile 1 Jalan Apas,91000 Tawau,Sabah.

3. Your Details and Your Visits to This Website

The information or personal details that you provide us shall be processed in accordance with the Data Protection Policies. When you use this website, you agree to the processing of the information and details and you state that all information and details provided are true and correspond to reality.

4. Availability of Products

All product orders are subject to availability. Along this line, if there are difficulties regarding the supply of products or there are no more items left in stock, we reserve the right to provide you with information on substitute products of the same or higher quality and value that you may order. If you do not wish to order the substitute products, we will reimburse any amount that you may have paid.

5. Refusal to Process an Order

We reserve the right to remove any product from this website at any time and to remove or modify any material or content from the same. Although we will always do everything possible to process all orders, there may be exceptional circumstances that force us to refuse to process an order after having sent the Order Confirmation. We reserve the right to do so at any time.
We shall not be liable to you or to any third party for removing any product from this website, or for removing or modifying any material or content from the website or not processing an order once we have sent the Order Confirmation.

6. Delivery

Notwithstanding Clause 6 above regarding product availability and except for extraordinary circumstances, we will endeavor to send the order consisting of the product(s) listed in each Delivery Confirmation prior to the date indicated in the Delivery Confirmation in question or, if no delivery date is specified, in the estimated timeframe indicated when selecting the delivery method and, in any case within a maximum period of 30 days from the date of the Order Confirmation.
Nonetheless, there may be delays for reasons such as the occurrence of unforeseen circumstances or the delivery zone.
If for any reason we are unable to comply with the delivery date, we will inform you of that situation and we will give you the option to continue with the purchase, establishing a new delivery date, or cancel the order with full reimbursement of the amount paid. Keep in mind in any case that we do not make home deliveries on Saturdays, Sundays or bank holidays.
For the purpose of these Conditions, the "delivery" shall be understood to have taken place or the order "delivered" as soon as you or a third party indicated by you acquires physical possession of the goods, which will be evidenced by the signing of the receipt of the order at the delivery address indicated by you.

7. Transmission of Risk and Ownership of Product

The products shall be under your responsibility from the moment of delivery to you (or a third party nominated by you) as outlined in Clause 8 above.
You will take ownership of the products when we receive full payment of all amounts due, including delivery charges, or at the moment of delivery (as defined in Clause 8 above), whichever is the later.

8. Price and Payment

The price of the products will be as stipulated at all times on our website, except in the case of an obvious error. Although we make every effort to ensure that the prices featured on the website are correct, error may occur. If we discover an error in the price of any of the products that you have ordered, we will inform you as soon as possible and give you the option of confirming your order at the correct price or cancelling it. If we are unable to contact you, the order will be considered cancelled and all amounts paid will be reimbursed to you in full.
We are not obliged to provide you with any product at the incorrect lower price (even when we have sent the Delivery Confirmation) if the error in the price is obvious and unmistakable and could have reasonably been recognized by you as an incorrect price.
The prices on the website exclude delivery charges. Delivery charges will be added to the total price as indicated in our Shopping Guide.
Prices may change at any time, but (other than set out above), the changes shall not affect the orders for which we have sent an Order Confirmation.
Once you have selected all items that you wish to buy, they will be added to your basket. The next step will be to process the order and make the payment. To that end, you must follow the steps of the purchase process, indicating or verifying the information requested in each step. Furthermore, throughout the purchase process, before payment, you can modify the details of your order. You are provided with a detailed description of the purchase process in the Shopping Guide. Also, if you are a registered user, a record of all the orders placed by you is available in "My Account" area.

9. Exchange and Return Policy

9.1 Contractual Right of Withdrawal

We grant you a period of 14 days from the date of delivery of the products to return the products (except those mentioned in Clause 12.2 below, for which the right to cancel is excluded). Where you return the goods within the contractual term of the right of withdrawal, you will only be reimbursed with the amount paid for said products. Delivery charges will not be reimbursed.
You shall bear the direct cost of returning the goods. You may exercise your contractual right of withdrawal in accordance with the provision of this clause. However, should you inform us about your intention of withdrawing from the Contract, you shall, in any case, hand the goods over to us within the 14 day term as from the Delivery Confirmation.

9.2 Common Provisions

You shall not have the right to withdraw from the Contract when it is for the delivery of any of the following Products: i. Customised items ii. Collection items like Stamps without their original wrapping. iii. Sealed goods which are not suitable for return due to hygiene reasons and where unsealed after delivery. The above provisions do not affect any rights that you may have under any applicable consumer laws. Your right to cancel the Contract shall apply exclusively to the products that are returned in the same condition in which you received them.
No reimbursement will be made if the product has been used once it has been opened, for products that are not in the same condition as when they were delivered or if they have been damaged, so take care of the products(s) while in your possession.
Please return the products using or including all their original packaging, instructions and other documents, if any, accompanying the products. In any case, you must send the product to be returned together with the receipt that you received when the product was delivered.
You can return the product directly to the address outlined on the receipt received on delivery of the product. We ask you to return the product without delay, together with the receipt to the address outlined on the receipt.
The costs incurred in the return of the product are payable by you. After examining the article, we will inform you of whether you have the right to reimbursement of the amounts paid. Delivery charges will be reimbursed when the right of withdrawal is exercised within the statutory period and all relevant goods are returned.
The refund will be paid as soon as possible and, in all cases, within 14 days from the date on which you notified us of your intention to cancel. Notwithstanding the foregoing, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. The refund will always be paid using the same payment means you used to pay for your purchase. You shall assume the cost and risks of returning the products to us, as indicated above. If you have any questions, you can contact us through our “Contact Us” webpage.

9.3 Returns of Defective Products

If you think that at the moment of delivery the product is not as stipulated in the Contract, you must contact us immediately via the chat accessible through the website or our official accounts on social networks, providing the product details and the damage sustained.
You must return the product to the address indicated on the receipt that you receive with the product when it is delivered. We will carefully examine the returned product and will notify you by email within a reasonable period if the product may be exchanged or whether you have a right for a refund (as appropriate).
The refunding or replacement of the article shall take place as soon as possible and in all cases within 14 days from the date on which we send you an email confirming that the refund or replacement of the product is going ahead. If a defect or damage is confirmed on the returned products, we will give you a complete refund including the charges you have accrued of delivery and return. The refund will always be paid using the same payment means you used to pay for your purchase. The above is subject to any applicable local laws and all rights recognised in Malaysia legislation shall be, in any case, safeguarded.

10. Comments and Suggestion

Your comments and suggestions are always welcome. Please send any comments and suggestions through our “Contact Us” webpage.
Moreover, there are official claim forms available to consumers and users. Those can be requested to our customer service via the chat accessible through the website or our official accounts on social networks.